Refund policy
Return & Refund Policy
Last Updated: August 31, 2026
At Veyrava, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or refund within 5 days of delivery, subject to the conditions below.
1. Return Eligibility
A return may be accepted if:
- The product is damaged or defective when received.
- You received a product that is different from what you ordered.
- The product is significantly different from its description on our website.
- The product is unused and in its original condition and packaging, where applicable.
- The product should be returned with its original packaging, tags, accessories, and other items supplied with the order, where applicable.
2. Non-Returnable Items
Returns may not be accepted for:
- Products that have been used, washed, altered, or damaged after delivery.
- Products without their original packaging or accessories, where applicable.
- Products specifically marked as non-returnable on the product page.
- Products for which the return request is made after 5 days from delivery.
3. How to Request a Return
To request a return, please contact us within 5 days of receiving your order through our Contact Us page.
Please provide:
Your order number
Your name
The reason for the return
Clear photographs or videos of the product and packaging, where applicable
We will review your request and inform you whether it has been approved.
Please do not send any product back without receiving return instructions from Veyrava.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.
After verification, we may provide a replacement, subject to availability, or issue a refund for the eligible amount.
5. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If the refund is approved, it will be processed to the original payment method, wherever technically possible.
The time taken for the refund to appear in your bank account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
6. Return Shipping Charges
If a return is required because you received a wrong, damaged, or defective product, Veyrava will determine the appropriate return-shipping arrangement.
For returns requested for other reasons, such as a change of mind or incorrect selection by the customer, return shipping charges may apply where applicable.
7. Order Cancellation
Orders can be cancelled until they are fulfilled or shipped.
Once an order has been fulfilled or shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery, subject to this policy.
If a cancellation is approved before fulfilment, the eligible amount will be refunded to the original payment method.
8. Undelivered Orders
If an order cannot be delivered and is returned to us by the courier, we will review the order and may process an eligible refund after the returned shipment is received or confirmed.
9. Refund Processing Time
Once a refund is approved, Veyrava will initiate the refund without unnecessary delay.
The time required for the refunded amount to appear in your account depends on your payment provider and bank.
10. Policy and Consumer Rights
All returns and refunds are subject to verification and the conditions stated in this policy.
Nothing in this policy limits any rights available to customers under applicable Indian consumer-protection laws.
11. Contact Us
For any questions regarding returns, refunds, or order cancellations, please contact us through the Contact Us page on our website.