Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: August 31, 2026
At Veyrava, we aim to provide a smooth and reliable delivery experience for every order.
We work with trusted fulfillment and logistics partners, including vFulfill, to process, pack, dispatch, track, and deliver orders to customers across India.
1. ORDER PROCESSING
Once your order is successfully placed and confirmed, it is forwarded for processing and fulfillment.
Orders are generally processed and prepared for dispatch within 1–2 business days.
Processing time may vary depending on product availability, order verification, payment confirmation, holidays, or other operational circumstances.
2. SHIPPING & DELIVERY
We provide delivery across India to serviceable PIN codes.
Orders are shipped through our logistics and courier partners. The courier partner may vary depending on the customer's location, serviceability, product, delivery speed, and other operational factors.
Most orders are delivered within approximately 3–7 business days after dispatch.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the delivery location, courier partner, weather conditions, public holidays, transportation conditions, and other circumstances beyond our reasonable control.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Shipping charges may vary depending on the product, delivery location, package weight, dimensions, shipping method, and other applicable factors.
Where free shipping is offered, the applicable shipping cost will be included in the product price or otherwise covered by Veyrava.
4. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.
You may use the tracking information provided to monitor the status of your shipment.
Tracking updates may take some time to appear after the shipment is handed over to the courier.
5. DELIVERY ATTEMPTS
Our courier partners generally make delivery attempts at the address provided by the customer.
Please ensure that the delivery address, PIN code, phone number, and other information provided during checkout are accurate and complete.
If the customer is unavailable during delivery, the courier may make additional delivery attempts or contact the customer to arrange delivery.
6. INCORRECT OR INCOMPLETE ADDRESS
Veyrava is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to the fulfillment facility because of an incorrect address, unavailable recipient, repeated delivery failure, or refusal to accept the shipment, additional charges or restrictions may apply depending on the circumstances.
7. CASH ON DELIVERY (COD)
Cash on Delivery may be available for eligible products and serviceable locations.
COD availability depends on factors such as delivery PIN code, courier serviceability, product eligibility, order verification, and other operational considerations.
Customers placing COD orders agree to accept and pay for the order at the time of delivery.
Repeated refusal or misuse of COD orders may result in restrictions on future COD availability.
8. DELIVERY DELAYS
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes of delay include:
- Courier or logistics delays
- Incorrect or incomplete address information
- Weather conditions
- Public holidays
- Transportation disruptions
- High shipping volumes
- Natural disasters
- Government restrictions
- Unforeseen operational issues
- Other circumstances beyond our reasonable control
Veyrava will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery-related issues.
9. UNDELIVERED ORDERS AND RTO
If a shipment cannot be delivered after the available delivery attempts, it may be returned to the fulfillment facility as a Return to Origin (RTO).
An order may become RTO due to reasons including:
- Customer refusing delivery
- Customer being unavailable
- Incorrect or incomplete address
- Incorrect phone number
- Customer not responding to the courier
- PIN code/serviceability issues
- Other delivery-related circumstances
If an order becomes RTO, Veyrava will review the circumstances and determine the appropriate action in accordance with our applicable policies.
10. DAMAGED SHIPMENTS
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide photographs or videos of the package and product so that we can investigate the issue and determine the appropriate resolution.
11. LOST OR MISSING SHIPMENTS
If your tracking information indicates that a shipment has been delivered but you have not received it, please contact us immediately.
We will work with the relevant courier or logistics partner to investigate the shipment and provide an appropriate resolution where applicable.
12. INTERNATIONAL SHIPPING
At present, Veyrava primarily focuses on deliveries within India.
International shipping may not be available unless specifically stated on the product or checkout page.
13. CHANGES TO SHIPPING POLICY
Veyrava reserves the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will be posted on this page with the updated "Last Updated" date.
14. CONTACT US
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us through the Contact Us page on our website.
Veyrava
Website: https://veyrava.myshopify.com