Terms of service

Welcome to Veyrava. These Terms of Service govern your use of our website and your purchase of products from Veyrava.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, our Return & Refund Policy, Privacy Policy, and Shipping & Delivery Policy.

If you do not agree with these terms, please do not use our website or place an order.

Veyrava is an online retail store that offers products to customers through our website.

To process and fulfil certain orders, Veyrava may work with third-party suppliers, fulfillment providers, logistics companies, and courier partners. We may use vFulfill and its associated fulfillment and logistics services for product sourcing, order processing, packaging, shipping, delivery, returns, and related fulfillment activities.

The use of third-party fulfillment services does not change the customer's relationship with Veyrava. Your purchase is made from Veyrava.

By using this website or placing an order, you confirm that:

- You are legally capable of entering into a binding agreement.

- The information you provide during checkout is accurate and complete.

- You will use the website only for lawful purposes.

- You will not misuse, interfere with, or attempt to gain unauthorized access to our website or services.

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colours, appearance, packaging, dimensions, and other characteristics may vary slightly from images displayed on the website due to manufacturing variations, lighting, photography, or display settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

All products are subject to availability.

If a product becomes unavailable after you place an order, we may cancel the affected order and provide an applicable refund.

We reserve the right to limit quantities or discontinue products at our discretion.

All product prices are displayed on our website in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice. However, changes in price will not affect an order that has already been successfully confirmed, except where there has been an obvious pricing or technical error.

We accept payment methods made available through our payment providers at checkout.

For prepaid orders, payment must be successfully completed before the order is processed.

For Cash on Delivery (COD) orders, payment is collected at the time of delivery where COD is available.

Placing an order on our website constitutes a request to purchase the selected products.

After you place an order, you may receive an order confirmation containing details of your purchase.

An order may be cancelled or rejected in circumstances including:

- Product unavailability

- Incorrect pricing or product information

- Suspected fraudulent or unauthorized transactions

- Incorrect or incomplete customer information

- Delivery restrictions or serviceability issues

- Circumstances beyond our reasonable control

If we cancel a prepaid order, the eligible amount will be refunded to the original payment method, subject to our Return & Refund Policy.

Once an order is confirmed, Veyrava may forward the order information to its fulfillment and logistics partners, including vFulfill, for processing.

Depending on the product and fulfillment arrangement, the fulfillment partner may source, store, package, dispatch, track, and facilitate delivery of the product.

We may therefore share the information necessary to fulfil your order with our fulfillment, logistics, courier, payment, and service providers, in accordance with our Privacy Policy.

We aim to process and dispatch orders within the timeframe stated in our Shipping & Delivery Policy.

Delivery times may vary depending on the customer's location, product availability, warehouse operations, courier service, weather, public holidays, and other circumstances.

Estimated delivery times may vary depending on the destination, product, shipping method, and courier service.

Veyrava is not responsible for unreasonable delays caused by courier partners, natural events, incorrect customer information, or circumstances beyond our reasonable control.

COD may be available for eligible products, locations, and orders.

COD availability may depend on serviceability, courier availability, order verification, and other operational factors.

Customers placing COD orders agree to accept and pay for the order at the time of delivery.

Repeated refusal of COD orders or misuse of COD services may result in restrictions on future COD orders.

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Our standard return period is 5 days from delivery, subject to the conditions stated in that policy.

Where fulfillment is handled through vFulfill, the applicable fulfillment partner may assist with reverse pickup, replacement, or refund processing.

A return or refund request does not automatically guarantee approval. The product and circumstances may need to be verified before a request is approved.

Orders may be cancelled until they are fulfilled or shipped, subject to our Return & Refund Policy.

Once an order has been fulfilled or shipped, cancellation may no longer be possible.

We may use third-party service providers to operate our business, including:

- Shopify for our online store

- Payment service providers for processing payments

- vFulfill and other fulfillment providers

- Courier and logistics companies

- Communication and customer-support services

These providers may process information necessary to provide their respective services.

Third-party services may have their own terms and policies, and Veyrava is not responsible for matters outside our reasonable control relating to third-party platforms or services.

All content on this website, including but not limited to the Veyrava name, logo, text, graphics, images, product content, website design, and other materials, is owned by or licensed to Veyrava unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

You agree not to:

- Use the website for unlawful purposes.

- Attempt to interfere with the operation or security of the website.

- Use automated systems to access or collect website data without authorization.

- Submit false or misleading information.

- Attempt to place fraudulent or unauthorized orders.

- Abuse, harass, or threaten our employees, representatives, or service providers.

- Use our website or content to violate applicable laws or regulations.

To the extent permitted by applicable law, Veyrava will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for delays, disruptions, or failures caused by circumstances outside our reasonable control, including courier delays, natural disasters, technical failures, government restrictions, strikes, or other force majeure events.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Veyrava will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, epidemics, government actions, transportation disruptions, strikes, technical failures, war, civil disturbances, or major logistics disruptions.

We may update or modify these Terms of Service from time to time.

The updated version will be posted on this page with the revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service.

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from your use of our website or purchases from Veyrava shall be subject to the jurisdiction of the appropriate courts and authorities in India.

Nothing in these Terms of Service is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian consumer-protection laws.

20. CONTACT US

If you have any questions regarding these Terms of Service, your order, or our services, please contact us through the Contact Us page on our website.

Veyrava

Website: https://veyrava.myshopify.com